Privacy Policy

Delesoft > Privacy Policy

Privacy Policy 

Effective Date: 18/11/2024

Last Updated:18/11/2024

 

Delesoft Software Agency (“we,” “us,” or “our”) values your privacy and is committed to complying with the General Data Protection Regulation (GDPR) and Dutch privacy laws, such as the Dutch Data Protection Act (Wet bescherming persoonsgegevens). This Privacy Policy explains how we collect, use, protect, and share your data when you interact with our services.

  1. Information We Collect

We collect and process the following categories of personal data: 

  1. Personal Information
  • Name
  • Email address
  • Phone number
  • Company name and role/title
  • Billing and payment details
  1. Technical Data
  • IP address
  • Browser type and version
  • Device information (e.g., device type, operating system)
  • Log files and cookies
  1. Usage Data
  • Website interaction data (e.g., pages viewed, time spent on site)
  • Features accessed in our software products
  • Activity logs for troubleshooting
  1. Communication Data
    • Content of correspondence via email, chat, or customer support
  1. Sensitive Data

We do not process sensitive data unless necessary and explicitly authorized by you, such as for legal compliance. 

  1. Legal Basis for Processing Your Data

We process your personal data under the following lawful bases, as required by GDPR

  • Performance of a Contract: To provide services you request or process payments.
  • Legitimate Interests: For business operations, fraud prevention, and service improvements.
  • Consent: For marketing communications or optional surveys.
  • Legal Obligation: To comply with legal or regulatory requirements.
  1. How We Use Your Data

We use your data for the following purposes: 

  • Service Delivery:
    • Provide, support, and maintain our software solutions
    • Communicate with you regarding updates or inquiries
  • Business Operations
    • Process payments and issue invoices
    • Manage customer accounts and project timelines
  • Improvement and Personalization
    • Analyze website and software usage to enhance user experience
    • Personalize content based on your preferences

Marketing and Communication

  • Send newsletters, promotions, or event notifications (only with your explicit consent)

Legal and Security Compliance

  • Prevent fraud, unauthorized access, and data breaches
  • Respond to legal inquiries or regulatory requirements
  1. Sharing Your Data

We only share your data under these circumstances: 

  1. With Third-Party Processors

We collaborate with trusted service providers to deliver our services, including: 

  • Hosting services (e.g., cloud providers)
  • Payment processors
  • Marketing and analytics platforms

All processors adhere to GDPR and maintain strict confidentiality. 

  • For Legal Compliance

We may disclose your data if required by Dutch law or EU regulations. 

  • With Your Consent

In any other case, we will explicitly seek your consent before sharing your data. 

  1. Data Retention
  • Retention Period: We retain your data only as long as necessary to fulfill its purpose or meet legal obligations.
  • Anonymization: After this period, your data is either securely deleted or anonymized for statistical purposes.
  1. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure: 

  • The recipient country has an adequate data protection level approved by the European Commission.
  • Standard Contractual Clauses (SCCs) are in place for data processors.
  1. Security Measures

We implement robust security measures, including: 

  • End-to-end encryption for data transfers
  • Firewalls and access controls to prevent unauthorized access
  • Regular audits and security updates to our systems

In case of a data breach, we will notify the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) and affected individuals as required by GDPR. 

 

  1. Your Rights

You have the following rights under GDPR: 

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Correct incomplete or inaccurate data.
  • Right to Erasure: Request deletion of your personal data (“Right to be Forgotten”).
  • Right to Restrict Processing: Restrict the processing of your data in certain situations.
  • Right to Data Portability: Request a copy of your data in a machine-readable format.
  • Right to Object: Object to data processing for legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time for data processing activities based on consent.

To exercise your rights, contact us at  privacy@delesoft.com. 

  1. Cookies and Tracking

Our website uses cookies to enhance your experience and track usage data. You may control cookie settings in your browser.

  1. Complaints

If you believe your data is processed unlawfully, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Visit [https://autoriteitpersoonsgegevens.nl/](https://autoriteitpersoonsgegevens.nl/) for more details. 

  1. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Major updates will be communicated via email or prominent notices on our website. 

  1. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: 

Email: delesoftwares@gmail.com 

Phone: 06 39448937